What types of food equipment do you supply?
We offer a wide selection of commercial food equipment, including combi ovens, vacuum packaging machines, ice machines, and protective packaging solutions. Our products cater to businesses of all sizes, from small outlets to large-scale manufacturing operations.
Do you offer product demonstrations or trials?
Yes, we arrange live demonstrations either at our Service Centre or at your premises (subject to the equipment). This allows you to see the machine in action before making a commitment.
How do I determine which machine is right for my business?
Our specialists will evaluate your business size, production needs, and budget to recommend the most appropriate equipment. Contact us for a consultation.
What brands do you partner with?
We collaborate with leading international brands from Europe and the USA, all of which are market leaders in their respective categories.
What’s the difference between a combi oven and a convection oven?
A combi oven offers the flexibility to cook using steam, hot air, or a combination of both, providing superior consistency and versatility compared to a conventional convection oven.
Do combi ovens require special installation?
Yes, most combi ovens need water, drainage, and appropriate electrical or gas connections. Our team will handle full installation and training.
How do I maintain a combi oven?
Regular cleaning cycles and descaling (for water systems) are essential. Preventive maintenance prolongs the lifespan of your oven and ensures food safety.
How much ice can your machines produce daily?
The production capacity varies by model, ranging from 30 kg/day to over 1,000 kg/day. We’ll help you select the right model based on your business volume.
What type of ice do your machines make?
Our machines produce both cube and flake ice, ideal for use in restaurants, bars, hotels, food processing, and supermarkets.
How do I keep my ice machine sanitary?
Regular cleaning and filter replacements are essential. We recommend quarterly servicing to prevent scale buildup and ensure hygiene compliance.
Why should I use vacuum packaging?
Vacuum packaging extends shelf life, preserves freshness, and reduces food waste by slowing the spoilage process.
What types of products can be vacuum-sealed?
Meat, seafood, cheese, prepared meals, and even non-food items can be vacuum-sealed. Our machines cater to both retail and industrial applications.
Do I need special bags for vacuum packaging?
Yes, we provide food-grade vacuum pouches designed for durability and airtight sealing. Using the correct bags ensures maximum shelf life.
What kinds of food packaging material do you offer?
We supply stretch film, cling film, vacuum pouches, and other food-safe packaging materials suitable for retail, F&B, and industrial use.
Are your packaging materials certified safe for food contact?
Yes, all our food-grade materials comply with international safety standards and certifications.
Do you offer customised packaging solutions?
Yes, we offer custom sizes, thicknesses, and branding options to meet your specific packaging needs.
Do you provide installation services?
Yes, our technicians manage full installation, calibration, and training, ensuring your equipment is ready to perform from the outset.
How can I request a quotation?
You can contact us via our website, by phone, or by emailing our sales team. Provide your requirements, and we’ll send a personalised quotation.
Do you provide staff training after installing new equipment?
Yes, our technicians offer hands-on training during installation, covering operation, cleaning, and safety procedures.
How long does training for food equipment usually take?
Training typically lasts 1–2 hours per machine, depending on its complexity. For larger installations, additional sessions can be arranged.
Can you train new staff after the initial installation?
Yes, we offer refresher or new-staff training sessions either on-site or at our Service Centre, ensuring your team is always confident in using the equipment.
Do you provide safety manuals or guides for your equipment?
Each machine comes with a user manual and safety guide. We also provide digital copies and quick-reference sheets for kitchen teams.
Why is professional training important for food equipment?
Proper training ensures safe operation, reduces the risk of breakdowns, enhances food safety compliance, and extends the equipment’s lifespan.
What warranty do you provide?
Warranty terms vary by product and brand, but most equipment comes with manufacturer warranty coverage. We also manage warranty servicing directly for your convenience.
Do you supply spare parts?
Yes, we stock genuine spare parts for all major brands we carry, ensuring fast replacements and minimal downtime.
What servicing options are available?
We offer preventive maintenance contracts, warranty servicing, and ad-hoc repairs. Our technicians are available 7 days a week and can service equipment on-site or at our Service Centre.
How quickly can I get support if my machine breaks down?
We aim to respond as swiftly as possible, often on the same or following day. Our 7-day service commitment ensures minimal disruption to your operations.
Are your machines energy-efficient?
Yes, many of our models are designed with energy-saving features that help reduce electricity and water consumption, lowering your operating costs.
Do your products meet international food safety standards?
Absolutely. All our food equipment and packaging materials comply with international food safety regulations, including HACCP, NSF, and CE certifications (where applicable).
